Went in for a simple oil change. Waited over 2 hours, finally had to leave for drs appt. Very dissatisfied. Should never have to make an appointment for an oil change. Was told a few months back they were putting in an express lube. The express must be somewhere else.
Right off the bat they gave us a reasonable offer for our trade in and didn’t try and low ball us. The salesman made us feel comfortable and made us feel important. Not pushy or intimidating. It was a relaxing and good experience
The service itself was good the problem was that whoever scheduled my visit didn’t record it so when I came in for service I had to reschedule yet another day.
I also had a bad experience a couple of years ago that involved some minor damage that occurred there that the lobby service guy (Jeff) would not address. That left a bad taste in my mouth for a long time.
I recently decided to give Lithia another shot. The scheduling was an issue but the Corvette service mechanic, George was a ten.
I made my appointment online on a Saturday night for the following Monday morning to have my oil changed. I also recieved an email back stating that my appointment had been recieved. When I went in on Monday, it was nothing short of chaos. There is no where to park in the parking lot, and it just an accident waiting to happen. I got in and all of the service employees seemed very stressed and unprepared for the onslaught of people, and one even said it is first come first serve. I got up in line and let him know that I made an appointment online and he stated that the website doesn't work and that I should just call in next time. I let him know that I made the appointment afterhours and that is why is was convenient. He stated that it just doesn't work, not his fault, but the dealership should get that fixed immediately. When I picked up my car, the oil had been changed, but it had not been vaccumed. I thought that was standard service, Jiffy Lube does. Overall, not impressed with the service. I have been a GM customer all my life as both my parents worked for GM, and I expect better as a customer.