I had my oil changed. It seemed that the pace was too fast - the gentleman that assisted me in service didn't review the paperwork with me, just handed it to me and asked for a signature. He was nice, but clearly had too much going on. More importantly, when I got back in my truck, the oil indicator in the dash hadn't been reset and a new sticker hadn't been printed and put in the windshield as it has been in the past. I am genuinely curious if my oil was even changed...
I have no incentive to return for service if I can get better service with better prices elsewhere.
My silverado 2016 3500 had a warranty issue regarding front grille defect. Approximately 8 weeks ago, I had the dealership to look at the defective part. They determined it was a warranty issue and ordered the part. I was able to schedule my truck to have the part replaced two days ago. Upon returning to the dealership, I was informed that the new part was also defective. I would suggest inspecting the part upon its arrival prior to the scheduled service.
Went in for a simple oil change. Waited over 2 hours, finally had to leave for drs appt. Very dissatisfied. Should never have to make an appointment for an oil change. Was told a few months back they were putting in an express lube. The express must be somewhere else.