It was good experience, however the time allowed after deliver was too short to ask many questions about vehicle and show and tell was too short. Other than that it was good experience. I wanted to ask some questions about added detailing, but no time left to ask, as they wanted the trade in that night.
We brought our BRAND NEW 2017 Chevy Trax to Chevy of Bend because our air conditioner went out. We were from out of town and no one offered a loaner car, which was disappointing. Then we had to pay for the part to be expedited. Thankfully we have nice cold air again, but it was a little disappointing that we had to ask for a loaner and pay for parts to be shipped.
I got everything done in less time than predicted. The cost was a little more than I expected, but I learned that the hourly rate is now $120/hr. I have a couple of coupons that would have reduced the cost by about 10%, but they won't honor them because I didn't have them with me at the time.
Very pleased with the service that I received. I, came in with a transmission leak, when I was passing through town. There is a story behind this, but the important part was I was squeezed into their work load. Problem found, problem corrected. Thank you
We came into town towing our trailer with overheating problems in our Denali.
We walked in the door at 5:45 pm and Ryan helped save our trip by getting our car into the shop at 8:00 the next morning. After being delivered back to our RV park, we spent a leisurely day relaxing while your service dept fixed our car. After a ride back to the shop, we drove away happy and relieved. Thanks to Ryan and the shop mechanics. Our experience with your dealership was great. Thanks!
Everyone was incredibly knowledgeable and friendly. We initially went in to just see how the numbers played out if we were wanting to get a new Tahoe. Very patiently, Brian helped us see how our vehicle would trade-in and how the payments would turn out. We found the exact vehicle and options we were looking for. Brian took us every step of the process. Until we signed paperwork with Jason. Both gentlemen are incredible assets to your team.