Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Chevrolet of Bend!
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!
Justin Gift is the gentleman that helped us.... He is AWESOME!! Very comfortable and smooth transaction... even found us an extra savings that we didn't expect! He has been right there to answer all my questions... even made sure to keep me updated as my truck was in transit. I got top $$ for my trade-in and I couldn't be happier! I would highly recommend this dealership and especially Justin Gift!
My experience has been excellent. The level of customer service that Terry L has provided, has been exceptional. He has gone above and beyond and over delivered. I’m addition, Terry has managed to always deliver quality work with a smile and fantastic customer service.
Brought my 2021 High Country 3/4 ton truck in for its first service with just over 3000 miles.I purchased the life time oil change when I bought the truck so everything was covered. Ben in service who is great called and said truck was ready so went back down to pick up my truck. Ben had paper work ready and I signed paper work and went out to leave and started truck and went through the menu to check items that were serviced. I noticed that the def was reading 1/2 full and paper work said they had topped it off. I went back in and asked Ben to take a look and he said it usually took driving it a ways and it would recalibrate itself. Next day looked at def gauge and it read half full still. Called your service desk and told them and Steven told me to bring it in and he would have it topped off. Brought it in they filled it and Steven brought truck back out and got in and went home. Couple hours later I went to get in truck and noticed something on side of truck and in the step up to get in back bed of truck the step up to get in back seat and looked in compartment where diesel and def are filled and there was def everywhere. I remember Steven saying they filled it until it overflows but it seems they overlooked cleaning it off the truck. It was a mess and had dried so it took some time to clean it up. I was extremely disappointed after spending $72,000 on my truck and experienced this on my very first service. I called and talked with Ben and he too was blown away by what he heard and offered to detail truck but I told him I would wash and see how it turned out. Not a good first experience with your service departments!
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.