Customer Reviews

service agent was terrific.

My radio antenna is messed up. We will see if it is fixed correctly.

Steven was very nice and helpful to the point that he is advocating for me to hopefully get the problems with my car covered by the dealership. I purchased my vehicle back in February of this year, used. So far, I���ve had nothing but problems with it. When I drove it off the lot the check engine light came on. Chevy covered the cost since I had the 3000 mile warranty. Then my car would shudder when it warmed up and it was in idle. That took awhile to get figured out, but finally got that fixed. Then, my third row seat would not function and it turns out the part that makes it go up and down broke, but I was just outside of the 60 day warranty and I���m not sure if the extended warranty I bought from Chevy will cover it. The whole seat mechanism has to be replaced since you can���t just replace the part that broke. It���s on backorder so I have yet to know if it���ll be covered under the warranty. Then it finally warmed up and I went to use my AC to find out is doesn���t work, it blows warm air. A week later, I finally went to use my rear screen entertainment to find it doesn���t turn on. Chevy said the whole screen needs to be replaced and the warranty doesn���t cover it. I was frustrated cuz I���ve only had this vehicle for 4.5 months and I keep finding things wrong with it. It seems to me that a thorough inspection was not complete. When I asked if the AC was even examined the guy(not Steven) told me it should���ve been but a lot of times vehicles get traded in during the winter so they may have missed it. What? I���m sorry, but a whole vehicle inspection should take place when a vehicle is traded in and you intend to turn around and sell it again. So, after explaining all this to Steven, he said he completely understands my frustration and is on my side. He is inquiring about the vehicle inspection report since there have been so many problems with it in the short amount of time I���ve had it. I hope Chevy can agree with him and cover the expense on these issues since it seems the vehicle wasn���t fully inspected like it should have been. Thank you Steven! People like you make customers feel heard and that you care that things are done right!

Batman and Robin (the Dynamic Duo in the Bend Office known as Justin & Brian) are phenomenal to work with. They're cheerfulness and ready and eager to help just makes you want to come back. Ben is awesome too ~ everyone is so kind and it absolutely keeps me wanting to continue biz w/you all.

Thanks once again Ben for being able to get me in and keep me updated throughout my wait.

polite personnel

Took PU in to fix passenger side camera on mirror Worked great for 3 says them quit again for 1 day Working right now.

Very friendly service .

Very quick professional service.

Service was fast. Thanks!

great

Terry and the service staff went out of their way to ensure that the work I requested was done properly and in a timely manner.

Service was quick and the service rep was very friendly nice waiting area

Khrys was great, very professional and helpful. It was a pleasure to work with someone who seemed to really want to help you. He is an asset to your company.

Every other Chevy dealer I've dealt with has always washed my vehicle and vacuumed after servicing.

Ben was great to work with.

GOOD SERVICE

Always a pleasure to deal with Ben Thornton.

Ben has always been helpful at getting our camero in because of how far we travel to town.

The staff was professional and the work was completed in a professional manner. My only suggestion is that you review the appointment methodology. It was difficult to get through the an actual maintenance supervisor to make the appointment.