Customer Reviews

Terry in service is and always has very excellent to work with, from scheduling and advice to quoting realistic completion times and overall costs.

Quick service at good price

Thank you guys!!

A big thank you to Khrys Barnes for helping me out on my unexpected truck problems. I didn't have an appointment - and he made sure that my truck got in and serviced for the problems that occurred.

I brought the car in for routine service and to address a recall. When we came to pick up the car, the battery was dead. We had to leave the car and drive back home to Redmond until the service department was able to fix the issue. The Service Manager did call us and took responsibility for the mechanic who had left the car in a position to discharge which happens rarely with a Volt. We appreciated the transparency and the accommodation so we could pick the car up same day.

Got me in fast and out just as quick

Great team, honest, straightforward. Will be back when I need another Chevy. Thanks Michael and Randy!

Overall, our experience was positive. Brian was helpful and returned calls and texts in a timely fashion. I would say that the only piece that surprised me was the extended warranty added to the cost without discussion that it would be there. We had penciled out the price and our budget could cover it. Then the increase with the extended warranty put it higher than we had planned. I guess I would liked to have talked about it and the various options before the documents were presented.

Friendly fast service

Dustin Reyes was in the parking lot when I arrived. I ask him if he sold cars, he said yes he could help me. He was very helpful. I didn't know what I really wanted. My husband had a Dr.s appointment and he was going to be tied up there for about an hour. He told me to go to a car lot and pick out a pickup or car what ever I wanted. I knew there were a few good deals going on at Chevrolet of Bend dealership. I had seen an add on the internet a week or so before Christmas of some vehicles that buyers could get the same as employee discount for a short time the last part of December 2020. I was considering a low mileage truck that was preowned. He showed me a couple of nice smaller trucks. He went into get some keys. He was so helpful to let me change my mind and let me finally take the one I wanted to try out for a spin. I had spotted and was really interested in the Candy Apple Red New 2020 Chevrolet Traverse. There was a sign in the window that designated that the vehicle could be purchased with the employee discount. I ask Dustin about that and he explained how much off that was. He, off the top of his head calculated how much that would make the price be. In the end Dustin was pretty much right on!! . My husband called just as he brought out the key for the 2020 Chevrolet . I ask him if he wanted to be the driver and go pick Up my husband . He said yes. We bought a beautiful white truck just 18 months ago, and my husband had really been looking for a red truck. So,the red color was for him. and he loved it.The whole team worked hard to make it work out in our budget. We went home in two different rigs.We live 2 hrs away the roads were great!! This was my surprise Christmas Present. I think my husband is as excited as I am about the choice They have a good team there, that work to get you what you want for the price you can afford. The first time I drove it was 2 days later I had to go to a Dr.s appointment. My husband had come in for lunch. We live on a ranch It had snowed that night before. I ask my husband if he wanted to take me to my appointment. he said you can always take the old car you are use to. I went out and started up the Traverce When I put my hands on the steering wheel it was heated. That comforted me and I made it the 5 miles to my appointment. We are old as dirt but this vehicle is very comforting.I know we will keep on learning and enjoying it more every day. Thank You so much to your whole team.!!! We keep our vehicles for many years they are like family members. We have 16 grandkids! Now we have room to take some of them with us if we go to Montana to the CM Russel Museum. N.Shelman Oregon 12-30-20

In 30 years of buying a vehicle, my sales person...hands down was the best experience I have ever had. Thank you. It was smooth, easy and fast. Thumbs up.

I got right in and was able to wait while service was completed.

Always a pleasure working with Brian!

Steven was great to work with

Excellent, very professional!

Friendly, helpful.

No

I have my vehicle on a maintenance plan, made an appointment for an oil change. Arrived on time, they were very prompt in getting my car done as I was waiting. Really impressed by the efforts to continue to sanitize, social distance and clean. All in all, professional. Thank you, Lithia - Bend!

Experience has been mostly positive.

Done on time.