Your service rep was arrogant, I believe he tried to add to our repair items. I spent 2 hours taking my car to your dealership and now will have to come back. I will never get this time back. Next you made me pay in advance for the parts, which you pay General Motors for in 30 days and parts won’t be available for at least a week! What a float! Plus you CHARGE me to find out what was wrong with my car, when I explain to the arrogant service rep what was needed prior to coming in, oh ya you made me wait a week to get an appointment and then took your time to do diagnostic work.
Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (541) 408-9394 when you can so we can address this situation directly. Thank you and have a great day.
Went in for a service problem with my transmission, which the dealer had replaced for me less than 2 years before. They tried to fix the Problem two different times. After spending over $1200, the problem again appeared the day after it was supposedly repaired.
Hi there, we regret your most recent visit with us was not up to the standards we strive for. We'd like the opportunity to discuss this with you. Please reach out to us at (541) 408-9394 at your earliest convenience to discuss how we can turn your experience into a positive one.
The dealership told me that I had only 1mm left between the squealers and the brake pad of my rear brakes. The dealership told my wife that it was urgent that we replace the rear brakes due to only 1mm left. She proceeded to have the dealership replace the rear brakes as recommended with one condition, that the dealership provide us with the worn out brake pads. We received the brake pads and there was 3mm left between the squealers and the brake pad on one and 2.5mm left on the other one. This is fraud plain and simple. In fact if the dealership does not make this right, we will be contacting our local news agency to run a story on how they preyed on my unsuspecting wife, and committed fraud.
Hi Jessica, we regret your most recent visit with us was not up to the standards we strive for. When you have an opportunity, please reach out to us at (541) 408-9394 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Sold me something I did not need, tried to convince me of a problem that couldn’t be fixed and then said the parts I needed weren’t available anywhere in the whole country but said I had to pay in full to “get the part manufactured “.
Hi William, it's upsetting to hear that your experience was anything but stellar. We'd like the opportunity to discuss this with you. Please reach out to us at (541) 408-9394 at your earliest convenience to discuss how we can turn your experience into a positive one. Thank you.
I needed an oil change and was going to leave my vehicle overnight and pick it up the following morning at opening in time for a meeting I needed to be at. I was told that it would not be ready in time because the service techs didn’t start until eight which was also the time of my other appointment. However, even though it was late in the day with a filled schedule for the technicians, they were able to, “squeeze me in” and have my truck serviced before closing. The employees are always very accommodating and will do what they can to help you. A friendly and pleasant environment to be around!