Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
Steven was very nice and helpful to the point that he is advocating for me to hopefully get the problems with my car covered by the dealership. I purchased my vehicle back in February of this year, used. So far, I���ve had nothing but problems with it. When I drove it off the lot the check engine light came on. Chevy covered the cost since I had the 3000 mile warranty. Then my car would shudder when it warmed up and it was in idle. That took awhile to get figured out, but finally got that fixed. Then, my third row seat would not function and it turns out the part that makes it go up and down broke, but I was just outside of the 60 day warranty and I���m not sure if the extended warranty I bought from Chevy will cover it. The whole seat mechanism has to be replaced since you can���t just replace the part that broke. It���s on backorder so I have yet to know if it���ll be covered under the warranty. Then it finally warmed up and I went to use my AC to find out is doesn���t work, it blows warm air. A week later, I finally went to use my rear screen entertainment to find it doesn���t turn on. Chevy said the whole screen needs to be replaced and the warranty doesn���t cover it. I was frustrated cuz I���ve only had this vehicle for 4.5 months and I keep finding things wrong with it. It seems to me that a thorough inspection was not complete. When I asked if the AC was even examined the guy(not Steven) told me it should���ve been but a lot of times vehicles get traded in during the winter so they may have missed it. What? I���m sorry, but a whole vehicle inspection should take place when a vehicle is traded in and you intend to turn around and sell it again. So, after explaining all this to Steven, he said he completely understands my frustration and is on my side. He is inquiring about the vehicle inspection report since there have been so many problems with it in the short amount of time I���ve had it. I hope Chevy can agree with him and cover the expense on these issues since it seems the vehicle wasn���t fully inspected like it should have been. Thank you Steven! People like you make customers feel heard and that you care that things are done right!
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Batman and Robin (the Dynamic Duo in the Bend Office known as Justin & Brian) are phenomenal to work with. They're cheerfulness and ready and eager to help just makes you want to come back. Ben is awesome too ~ everyone is so kind and it absolutely keeps me wanting to continue biz w/you all.
Our team works hard to make sure every guest feels confident in the customer service they received. We are happy to hear that you enjoyed your visit! We're here to help, so please let us know if there's anything else we can do for you.
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We really appreciate your feedback.
Hi, we regret to hear that you had this experience with us. Michael William O'Halloran, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (541) 382-2911 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Chevrolet Of Bend service team would like to thank you for coming in and we hope to see you again in the near future.
The staff was professional and the work was completed in a professional manner. My only suggestion is that you review the appointment methodology. It was difficult to get through the an actual maintenance supervisor to make the appointment.