Ben--my service rep--was communicative, friendly and responsive. The work done had a high level of attention to detail. For example, I have an after-market LED attached to my bull bar. It's been super loose since I installed it--not anymore!
When you spend $4,000 in service work it would nice to at least get your car washed. I would recommend the invoices are made more user friendly so an average person could understand what was done to the car.
Ben was exceptional! His attention to detail from setting the appointment, to explaining all the services that were going to be done, to going over everything with me when the work was done, to the follow up was second to none. This is one of the reasons why I come back to Chevrolet of Bend!!
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call. We are always more than happy to assist you if anything else comes up. Take care!
Hi, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The dealer Brian did a great job. I wasn���t happy that the trade in value for my 2017 Colorado was $21k, but our local dealer gave me over $25k. If I wasn���t wanting a specific truck you have coming in I wouldn���t deal with you guys.
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Thanks for highlighting a staff member that helped make this such a great experience! If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit with us!
Your satisfaction is important to us, so we want to sincerely thank you for choosing Chevrolet Of Bend and we hope to see you again soon! Thank you again for choosing Chevrolet Of Bend and we hope to see you again.
I purchased my truck with an extended warranty and additional coverage. I brought my truck in for rutine oil and fuel filter change, normal. Although, my truck was indicating fault by check engine light, stabilatrack light and an audible noise coming from the passenger transmission side area. To be charged aprox 160 additional dollars to plug in a diagnostic check computer and tell me everything is great is out of line. This is a service that I can get for free from ANY auto parts store. Also, the howling clacking sound is still there. I'm sure it's not a "normal" noise. So, the service here is hit or miss on service, further I'm being forced to take my truck to a diesel driveline specialist to spend more money. Not very happy from my last visit.
Terry helped me out by getting me squeezed in. I made an appt online, but apparently Chevy���s system doesn���t talk to the dealer���s. In 2021, that���s hard to comprehend. But, Terry worked it out quite well. Truck was done prior to promised time, as well!
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.